Placing an order

• Browse our Online catalogue to make your purchase. Select the item you wish to order, enter the quantity you desire and click on "Order".

• When your order contains the items and quantities you wish to purchase, click on the "Checkout" link underneath your order.

• You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.

• Once you have successfully made your payment, your order will be processed & shipped within our stipulated timelines. For more information, please see our Shipping Policy.

​

Payment Options

Mom A Fai Online is set up to take immediate online orders through the following modes of payment:

• Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network

• Visa Debit cards

From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.

Please note that for Visa and MasterCard you will be required to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.

 

Cash on Delivery Policy

• We have option for ‘Cash on Delivery’

 

Pricing Policy

• The product prices listed are current and updated. However, these are subject to change without advance notice.

• All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.

• All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.

• Our products are liable for GST in India.

• All international shipping orders may attract local duties applicable in that country and the customer will have to pay locally, accordingly. We will not be able to confirm what these charges will be in advance and are not liable to pay these from our end.

 

Payment Security

All transactions at Mom A Fai Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Mom A Fai is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.

You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

​

Cancellation Policy
If you wish to cancel your order, you can do so by sending us an email on contactmomafai@gmail.com within 24 hours of placing the order. Once orders have been dispatched, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.

Shipping Policy
Purchases are shipped from our warehouse in Delhi by courier.

​